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Payment & Billing

Here you'll find how plans, plan changes, billing, cancellation and refunds work.

Plans and prices

You can compare the current plans, prices and benefits at get.stlflix.com. All plans include a commercial license.

Important: sharing, selling or distributing STLFLIX STL files is not allowed, as it violates the creators' copyrights. The commercial license allows you to sell the printed parts.

How do I change my plan?

Plan changes are done with the help of our support team. Contact support, tell us your current plan and the plan you'd like, and the team will guide you through every step.

Billing and payment method

If you subscribed through Stripe, you can change your credit card yourself in the Stripe customer portal. For questions about charges, invoices or payment methods, or if you need help finding the portal, contact our support team.

If you subscribed through Hotmart, you can also check your purchases at purchase.hotmart.com.

How do I cancel my subscription?

Cancellation is done with our support team. On your profile in the platform, click the cancellation button: you'll be directed to an agent, who completes the cancellation with you.

After cancelling, you won't be charged again and you keep access until the end of the period you've already paid for.

Can I get a refund?

Yes. A full refund is guaranteed if you request it within 7 days of your purchase. To do so, contact our support team within this period.

Contact

Talk to us through the chat on the platform (icon in the bottom right corner) or by email at [email protected].

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