Our Support Team is deeply involved in the 3D printing world and is here to help you with anything you need — whether it’s questions about our platform, your subscription, or technical details. You can choose the channel that’s most convenient for you to get in touch with us.
🔍 Before reaching out to our team, take a quick look at our Help Center — many common questions about downloads, plans, and access are already answered there and can save you time. |
🕐 Working hours
🟢Monday - Friday | 🟡Saturdays and Sundays |
9am to 12pm 13pm to 18pm | Reduced hours. Response within 24 hours. |
Support Channels
💬 Chat
The fastest way to reach our team. The chat icon is located in the bottom-right corner of this page — click it to start a real-time conversation during business hours.
📱 WhatsApp
Prefer using your phone? Contact us directly via WhatsApp — quick responses during business hours.
✉️ Email
Best for questions that require more detailed explanations, attachments, or proof of purchase. We respond within 1 business day during the week.
Support email: [email protected]
💡 Tip to get faster support: When contacting us, please include your registered email, the name of the model or product involved, and a brief description of the issue. This helps avoid back-and-forth and allows us to resolve your request on the first reply. |