Our support team lives the 3D printing world and is here to help with anything you need: questions about the platform, your subscription or a technical detail.
🕐 Support hours
Monday to Friday, 9am to 12pm and 1pm to 6pm (Brasília time, GMT-3).
We usually reply within a few hours during support hours, on every channel. Outside these hours, our virtual assistant helps with the most common questions, and anything that needs the team is recorded and answered during the next support hours.
Support channels
💬 Platform chat
Click the chat icon in the bottom right corner of the platform or of this page to talk to us.
📱 WhatsApp
Talk to us on WhatsApp: +55 (47) 99766-0822.
✉️ Email
Best for questions that need more explanation or for sending receipts and attachments: [email protected].
We don't provide support through Instagram or Facebook.
💡 How to get help faster
When you start a conversation in the chat or on WhatsApp, our virtual assistant asks for your email (your account email if you're already a customer, or the best email to contact you) and a phone number. Send the full email address as text, in the format [email protected].
Then choose the topic of your question in the menu. This sends the conversation to the right person on the team. If no option fits, choose "Other topics" and describe what you need.
Include the name of the model or product involved and a short description of the problem, with screenshots if they help. This avoids back-and-forth and helps us solve it in the first reply.
My conversation was closed
If a conversation goes without a reply for a while, it may be closed automatically. To continue, just send a new message on the same channel.